Per project
Pin is set up per project and switched on or off there. Each project is to get its own widget.
The problem
A screenshot with a red circle and three words: “this is broken”.
Bug reports straight from your client’s website.
Pin is in preparation. The plan is a widget added to your client’s site with one script tag: they point at what’s wrong and say what they expected, and you get a report that already knows the page, the element and the browser. Today you can set Pin up per project; the widget, the inbox and accepting reports as work items are not available yet.
Pin is in preparation. Setting it up per project already works; the widget, the inbox and accepting reports as work items are not available yet. Ask us about it when you get started.
01 · On their site
Feedback right where the problem is.
Your client will open the widget on the page in question, mark the element and write what they mean. The report is meant to carry the address, the element, the browser and the latest console errors, so your first reply doesn’t have to be “which page?”.
- Failed network requests are to be recorded as method, path and status only, never the request body.
- Every report is to carry the name of the person who sent it.
shop.muster.de/checkout
Pay with SEPA1
button.pay-sepa
Nothing happens on the second click — I expected the mandate form.
Send02 · An inbox per project
A report becomes a work item when you accept it.
Reports are planned to arrive in an inbox for each project, with their own numbers. An accepted report will become a work item on the board; decline one and the reporter can still see that it was handled. Reports about the same page and element are to be grouped together.
- Declined reports are not to be deleted, so the record that someone asked stays.
Pin inbox · Portal Relaunch
PIN-318New3 similar in 24 h
Nothing happens on the second click
Anna Meier·/checkout·Firefox 141
POST /api/mandate → 422
Accept as work itemDecline
03 · Only who you invited
Your sites, your clients, nobody else.
The widget is intended to work only on the hostnames you list for the project, and only for people you invited. The first time, they confirm in a small window on your portal that they want to report from that site, and they can revoke it whenever they like. Hostnames and authorisations can already be set up today.
Widget · Portal RelaunchOn
Allowed sitesshop.muster.de*.staging.muster.delocalhostAccess · invited people only
In detail
Host allowlist
Exact hostnames or one wildcard level, like *.muster.de. The widget is meant to load nowhere else.
Consent first
Reporting is to be possible only after the person has said yes on your portal.
Own reports only
Clients are to see only the reports they sent; your team, all of the project’s reports.
Other features
See it with your own customers in it.
We’ll set up your workspace with you and move your current projects over before the first call ends.